For purchases confirmed directly by Adobha Agro Pvt Ltd through Pure by Adobha, contact lakshmi@purebyadobha.com or 9150323232 before returning anything.
1. Returns and product problems
Request unopened returns within 7 days of delivery, with original seals, packaging and proof of purchase. Report damaged, defective, spoiled or incorrect deliveries within 48 hours, with photos, order details and batch information. Genuine quality problems can qualify for replacement or refund even where the pack has been opened to discover the issue.
2. Change-of-mind returns
Eligible unopened items are inspected after return. You pay return shipping; a 10% restocking fee may apply and original shipping is not refunded. Opened, used, tampered or improperly stored products do not qualify for ordinary change-of-mind returns. The store’s everyday 10% discount does not by itself make an item clearance stock.
3. Return and refund process
Obtain return authorisation and instructions first. We cover return shipping for verified defects, wrong items and quality issues. Inspection normally takes 3–5 business days after receipt. Approved UPI refunds normally take 5–7 business days to the original payment account; bank processing may vary. An email draft or UPI app launch is not proof of payment; provide the transaction reference for verification.
4. Cancellations and other help
Request cancellation before dispatch for a full refund. After dispatch, follow the return process. Company-cancelled paid orders are refunded in full, normally within 7–10 business days. Contact support promptly about a missing shipment. These timeframes do not limit any mandatory consumer rights.